Responsible Gambling – A Regulated Gaming Experience at WinCraft

WinCraft is committed to responsible gambling. Our goal is to ensure that gaming remains a source of joy, not a cause of financial, mental, or social problems. To this end, we provide transparent rules, built-in tools, and fast support for all players.

1. Principles of Responsible Gambling

Gambling is entertainment, not a way to earn money. To maintain a healthy balance, it is worth setting limits in advance and sticking to them.

• Spend only what you can afford to lose.
  
• Do not try to chase losses.
  
• Avoid playing when stressed, tired, or under the influence of alcohol.
  
• Take breaks if you feel you are spending too much time playing.

2. Self-Exclusion Options

You can restrict your account at any time if you want a break or need extra protection.

• Temporary suspension: 1 day–6 months
  
• Permanent self-exclusion is available
  
• Requests: [email protected]
  

2.1. Effects of Self-Exclusion

• Login and gameplay are blocked
  
• Deposits are blocked
  
• Marketing messages are suspended

3. Deposit and Playtime Limits

You set your own limits, keeping control in your hands.

• Daily / weekly / monthly deposit limits
  
• Daily playtime limit
  
• Maximum loss limit
  
• Stricter settings take effect immediately, relaxation after at least 24 hours

4. Protection of Minors

The service is only available to players over 18; age verification is carried out on all accounts.

• If a minor’s use is detected, the account is deleted immediately
  
• Recommended parental control tools: Net Nanny, Qustodio, Kaspersky Safe Kids

5. Warning Signs

If several of these apply to you, set limits immediately or seek help:

• You often spend more than planned
  
• You tried to stop but failed
  
• Gambling interferes with work or family
  
• You feel tense after gambling or when you cannot play
  
• You hide your playing time or expenses

6. External Support Organizations

Independent, free support is available both online and in person:

• Gamblers Anonymous Hungary — https://gamblersanonymous.hu
  
• Kék Vonal Child Crisis Foundation — https://kekvonal.hu
  
• Self-Knowledge and Therapy Association — https://onismeret.hu
  
• National Public Health Center (NNK)

7. Automated Behavior Monitoring

Our system analyzes patterns to provide timely alerts if your gaming habits show risk.

7.1. What We Monitor

• Unusually frequent or increasing deposits
  
• Long, uninterrupted gaming sessions
  
• Immediate re-deposits after losses
  

7.2. Possible Steps

• System messages and reminder suggestions
  
• Limit suggestions or temporary account restrictions
  
• Break recommendations, offering support if necessary

8. Education and Prevention

We provide easy-to-understand resources to help you make good decisions.

• Guides on responsible gambling and bankroll management
  
• Articles on avoiding loss-chasing spirals
  
• Bonus usage guidelines
  
• What RTP is and how it affects games

9. Timed Reminders

You can request flexible alerts to maintain time awareness.

• Hourly reminders
  
• Daily notifications
  
• Automatic break suggestions

10. Responsible Gambling Support

We handle requests confidentially; you will receive a quick response in Hungarian.

• Contact: [email protected]
  
• Available: limit settings, self-exclusion, counseling
  
• Response time: within 24 hours

11. Legal Compliance

Our operations comply with relevant European and Hungarian standards:

• Act XXXIV of 1991 on Gambling Organization
  
• GDPR (EU 2016/679)
  
• EGBA recommendations
  
• ISO/IEC 27001 information security principles

12. Account Suspension by the Provider

We may intervene for your own protection if necessary:

• Severe gambling behavior risk detected
  
• Notification from a family member or another user
  
• Intervention required by law

13. Alternative Blocking Tools

For long-term protection, external solutions may help:

• BetBlocker (free, multi-platform)
  
• Gamban (premium blocking)
  
• DNS- or router-level filtering

14. Player Education Campaigns

We run periodic programs to increase awareness:

• Responsible Gambling Week
  
• Email educational series
  
• Quizzes, tests, and personalized statistics

15. Disclaimer of Responsibility

We provide tools and support, but decisions remain with the player.

• Not setting limits is the player’s responsibility
  
• Ignoring warnings is at the player’s own risk

16. FAQ – Frequently Asked Questions

How can I self-exclude?
After login, in the Account Settings menu, or via email.

Can I modify my limits?
Yes. Stricter changes take effect immediately, relaxation requires a 24-hour wait.

Will I get confirmation of exclusion?
Yes, email confirmation is always sent.

17. Feedback on Our System

Do you have ideas or suggestions? Write to: [email protected] (subject: Responsible Gambling – Suggestion)

18. International Examples and Recommendations

• United Kingdom – GamStop model
  
• Malta – MGA requirements
  
• Sweden – Spelpaus system
  
• Germany – OASIS self-exclusion

19. Related Documents

• General Terms and Conditions
  
• Privacy Policy
  
• Cookie Policy
  
• Bonus Policy

20. Closing Statement

Responsible gambling is not just a set of rules but a mindset. WinCraft supports every player in keeping control of their play. Play consciously and if needed, seek help. You are not alone.