Privacy Policy | WinCraft

This policy explains transparently how WinCraft collects, manages, and protects the personal data of visitors and players during the use of wincraftcasinohu.net, in accordance with GDPR and applicable laws.

1. Data Controller Information

  • Data Controller: WinCraft
  • Website: wincraftcasinohu.net
  • Contact: [email protected]
  • Data Protection Officer: will be designated if applicable
  • Registered Office: [legal address]

2. Purpose and Legal Basis of Data Processing

  • Creating and managing user accounts — GDPR Art. 6(1)(b)
  • Processing deposits and withdrawals — GDPR Art. 6(1)(c)
  • Customer support, complaint handling — GDPR Art. 6(1)(b)/(f)
  • Marketing, promotions, newsletters — GDPR Art. 6(1)(a)
  • Player identification, KYC/AML — GDPR Art. 6(1)(c)
  • Fraud prevention and abuse detection — GDPR Art. 6(1)(f)

3. Categories of Data Processed

  • Name, email, date of birth, address, nationality, phone number
  • Login IP addresses, device and browser data
  • Payment history, billing data (tokenized)
  • Gaming activity, promotional interactions
  • Copies of ID documents (KYC)

4. Cookies

The website uses cookies for operation, performance measurement, and marketing (with consent).

  • Session and functional cookies
  • Performance/analytics cookies (e.g., Google Analytics, Matomo)
  • Marketing and remarketing cookies (e.g., Facebook Pixel)

5. Data Storage and Retention Periods

  • Registration and account data: 5 years from account deletion
  • Transaction data: 8 years (accounting obligations)
  • Marketing consent: until withdrawn
  • IP addresses, log files: up to 12 months

6. Data Transfers and Processors

Personal data may be shared with:

  • Payment providers (banks, e-wallets, crypto processors)
  • Hosting and infrastructure partners
  • Live chat and customer support systems
  • Email marketing providers (with consent)
  • Authorities and regulators, where legally required

7. Data Subject Rights

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erasure (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing based on legitimate interest
  • Withdraw consent (for marketing)

8. Automated Decision-Making

Certain processes (e.g., bonus crediting, fraud monitoring, risk scoring) operate automatically.
The user may:

  • Request human intervention
  • Ask for a review of the decision
  • Express their position

9. Complaints and Supervisory Authority

Hungarian National Authority for Data Protection and Freedom of Information (NAIH)

10. Protection of Minors

The service is not available to persons under 18. In case of suspicion, the account will be deleted and data destroyed.
Recommended parental tools: Qustodio, Net Nanny, Kaspersky Safe Kids.

11. International Data Transfers

Data is transferred only to countries with adequacy decisions, under EU Standard Contractual Clauses (SCC), and via encrypted secure channels.

12. Technical and Organizational Security

  • HTTPS/SSL encryption
  • Multi-step access control
  • Logging and event monitoring
  • Daily backups
  • Employee data protection training

13. Third-Party Websites

The Website may contain external links; WinCraft is not responsible for their data processing. Users should review the respective privacy policies of those providers.

14. Cookie Settings

You may modify or withdraw cookie consent at any time via your browser settings or the Website’s “Cookie Settings” interface.

15. Consent and Legal Basis Changes

Marketing consent may be withdrawn; withdrawal does not affect prior lawful processing. Users will be notified in case of changes to the legal basis.

16. Multi-Purpose Data Processing

The same data may be processed for multiple purposes (e.g., account operation and fraud prevention). Each purpose will have a separate notice.

17. Data Deletion Methods

  • After account closure, data may be archived for up to 5 years as required by law.
  • Data will be deleted upon request unless otherwise required by law.
  • Confirmation of deletion will be sent by email.

18. Enforcement of Rights

  • Direct contact with the Provider: [email protected]
  • Complaint to supervisory authority (NAIH)
  • Judicial remedy may be sought

19. Related Documents

  • General Terms and Conditions (/terms-and-conditions)
  • Responsible Gambling (/responsible-gambling)
  • Cookie Policy (/cookies)

20. Final Provisions

This Privacy Policy takes effect on the date of publication. WinCraft reserves the right to amend it; changes take effect when published on the Website. The document is drafted in Hungarian; in case of discrepancies, the Hungarian version prevails.

For questions, please contact: [email protected]